Refunds & Returns
Change of Mind:
- If a customer is not satisfied with a purchase on our site, we are happy to offer a refund of the product returned within a 14-day cooling-off period, as per the consumer rights directive.
- To be eligible for a full refund, your item must be returned in the same condition that you received it.
- It must also be returned in the original packaging with all original accessories.
- Any passcode, including iCloud / Find my phone must be removed from any Apple or Android device
- A restocking fee of 10 – 50% applies to items sent back depending on the condition it has been returned in and any missing accessories.
- The customer is responsible for the shipping costs involved in returning the order to us.
- Refunds will only be paid on the same card/account used to place the order and are for the value of the goods and can take between 14 – 21 working days.
- If your device is defective but within the warranty, e-mail us and send it to us with your proof of purchase and a description of the fault.
- We will confirm recipe, have it assessed for repair or exchange if it falls within warranty.
- No refunds will be issued after the 14-day refund period.
- Damaged items or items that fall outside of warranty and will not be repaired or replaced.
- A reason will be given as to why the product is in dispute. We are happy to re-ship such items back at the customer’s cost otherwise they will be destroyed.
- All passcodes and personal accounts, including iCloud/ Find my phone must be removed from any Apple or Android device.
- Where possible, we strongly suggest devices are wiped before being returned.
The return address is:
Cellucity Ltd, Office 1,
- You will be responsible for paying for your own shipping costs for returning your product.
- Shipping costs are non-refundable. If you are approved for a refund, the cost of shipping will be deducted from your refund.
- Returns of any sort must be sent to us via trackable Courier or Post, our warehouse is not publicly accessible.
- We suggest taking shipping insurance. We will not be liable for any product that does not reach us.
Terms and Conditions:
- We do not encourage ‘Shop and Try it’ – customers should consult our technical pages or email us for support before purchasing.
- All devices must have usernames, passwords, personal accounts and personal information removed.
- Several types of goods are exempt from being returned. Airtime and activated SIM cards, as well as any perishable goods such as newspapers or magazines, cannot be returned. We also do not accept products that are intimate (like used earphones), hazardous materials, or flammable liquids or gases.
- Refunds take 5-21 working days depending on numerous factors including your bank and location.
- If a refund is approved, your refund will be processed within 48 Hours. Instruction will be sent to the payment gateway within 24 hours, and a credit will be applied to your credit card or original method of payment.
- The maximum refund value is limited to the price, at the time of purchase, of the item being returned.
- Please do not send your purchase back to the manufacturer.
- We take no responsibility for information stored on devices or customisations including covers, stickers or screen guards.