Refunds & Returns

Refunds & Returns

Unwanted Returns

Our returns policy lasts 14-days. If 14-days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Airtime and activated SIM cards, as well as any perishable goods such as newspapers or magazines, cannot be returned. We also do not accept products that are intimate (like used earphones), hazardous materials, or flammable liquids or gases.

To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted (if applicable)
– Any item not in its original condition is damaged or missing parts for reasons not due to our error
– Any unwanted item that is returned more than 14 days after delivery

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed. Instruction will be sent to the payment gateway within 24 hours, and a credit will be applied to your credit card or original method of payment, within 5-10 days. The maximum refund value is limited to the price, at the time of purchase, of the item being returned.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted.
There is often some processing time before a refund is reflected in your bank account.
If you’ve done all of this and you still have not received your refund yet, please contact us on europe@cellucity.com making sure to add your order/ refund information.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately, sale items cannot be refunded.

Faulty Products (if applicable)
If your device is defective or damaged but within the warranty, e-mail us and send it with your proof of purchase and a description of the fault to Cellucity Ltd, Office 1, Old Kilcullen, Kilcullen, Kildare, R56YX97 Ireland. We will either repair or exchange your device for you.

Shipping
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you are approved for a refund, the cost of shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

We recommend purchasing shipping insurance and using a trackable shipping service. We cannot honour any repair or return if we don’t receive the physical item back.