Pre-owned Phone Grading

We aim for trust and transparency in our grading. We do not refurbish our pre-owned phones, as this is mostly done with inferior, aftermarket, parts. Each device coming to our facility will go through an extensive testing process where we assess its condition. Devices will be diagnosed by their visual appearance, functionality, and capacity.

The visual grading for mobile devices looks at three main components: screen, frame, and back cover. For Visual Inspection, devices are held at arm’s length (40-50cm).

Our mobile devices are divided into 4 visual grades – Pristine, Excellent, Good, Working 

When grading, we take the device’s overall appearance into consideration and how it looks under normal conditions. This means that imperfections that can only be seen under a microscope are not taken into consideration.

Although the biggest factor when assigning a grade is the overall appearance, there are also specific signs of wear, which disqualify it from a higher grade, even when the device is otherwise perfect. For example, a perfect device with a noticeable deep scratch (scratch that is felt under a finger) can’t be pristine.  With this in mind, the following grading description states the maximum level of wear, or some other specific detail, that each grade can have. The vast majority of devices are better than described.

Visual grading is always subjective, and all possible imperfections cannot be disclosed in this manual. This manual is intended for general use to give an overall idea of the grades.

Grading: Pristine

The device is in pristine condition and has been very well looked after, showing almost no sign of use. Some minor marks and wear signs are allowed that are not noticeable at arm’s length. Most devices have only some of the following wear marks, not all of them.

Frame

A couple of hairline scratches usually near the charging socket and few isolated pinpoint-sized marks allowed on the frame, showing light signs of use.

Back cover

A small number of scattered hairline scratches. The device can have one very miniature defect on the back cover. For example, barely noticeable wear on the edge of the camera module.

Screen

Hairline scratches, which are not noticeable at arm’s length nor while the screen is turned on, are allowed.

Grading – Excellent

The device is in good condition with only a few wear marks noticeable at arm’s length. Hairline to Light scratches and marks are allowed. Most devices have only some of the following wear marks, not all of them. 

Frame

A few light scratches and small dents allowed on the frame. Deeper marks from falling are not permitted.

Back cover

Collection of hairline scratches or very shallow chips allowed on the back cover.

Screen

Some hairline scratches or one or two light scratches allowed on the screen.

Grading – Good

These are devices are still in excellent working order, where a screen protector or protective case has more than likely been used by the previous owner. They show signs of light to medium scratches, with a few dents or chips.

Frame

A few deeper scratches and dents are allowed on the frame.

Back cover

Deep scratches, collection of scratches, deeper chips and discolouration allowed on the back cover.

Screen

Multiple deeper scratches, missing miniature fragment and slight discolouration are allowed on the screen.

Grading: Working

The device has clearly been in use but functionally sound. It can have deeper dents and scratches. Devices that have extreme signs of wear are assessed as a minor fault (heavy cosmetic wear).

Frame

Deeper scratches and dents are allowed on the frame. Plastic frames may have cracks in them.

Back cover

Deep scratches, collection of scratches, deeper chips and discolouration allowed on the back cover.

Screen

Multiple deeper scratches, missing miniature fragment and slight discolouration are allowed on the screen.

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